FREQUENTLY ASKED QUESTIONS

  • The New York City Borough Pass is the sightseeing pass for the cultural traveler. The Pass can be purchased in 1,3,7 and 90 days versions and provides entry and discounts to local NYC attractions. It is designed to help pass holders explore the neighborhoods, cultures and history of The Bronx, Brooklyn, Manhattan, Queens and Staten Island.

  • WIth NYC Borough Pass you can experience as many attractions as you have the time to visit within the duration of your 1,3,7 or 90-day pass.

  • No, passes are only valid at each attraction once.

  • Your Pass can be purchased on our Buy Pass page. Just a few clicks and you’re ready to start exploring!

  • That majority of our attractions do not require reservations. When you arrive at the attraction, you will be given the next available entry time. Some tours require a reservation due to limited capacities. Please refer to the individual attraction’s pages on our website for specific booking requirements for individual attractions. Note - Making a reservation will not activate your pass. Your pass must still be valid when you arrive. Expired passes will not be accepted.

  • We have already worked with our attractions to provide a deeply discounted pass. We do not offer additional promotions and discounts (veterans, students, etc) at this time.

  • Your pass becomes activated the first time it is redeemed for admission and will last for the duration you have chosen.

  • Please make sure to check your spam folder. If you are still unable to locate your pass, you may request new pass links through this online portal.

  • Go here to request a new link to your pass.

    *All we need is the email address you used during checkout. A new link will immediately be sent by email and text message.

  • If you are unable to find your answers on our website, please reach out the us using the information below:

    Email: support@bandwango.com

    Phone: (888) 921-5333

    Text: (888) 921-5333

  • You can purchase your pass up to one year in advance of its activation. Your first redemption must be made within 365 days of purchase.

  • When visiting a participating business, simply present your phone to the attendant or staff member to redeem admission. For performing arts venues, redeem your discount code at the link provided to receive your savings.

  • We do not offer child passes or discounts. Each attraction has a variety of age requirements and price points for child tickets so it is important to check with each venue for guidance if you are accompanied by a child.